This webinar will focus on operationalizing levels of service (LOS) to manage service delivery performance and to improve communications with senior leadership and Council.  The session will focus on:

• Selecting meaningful LOS measures to track
• Quantifying the performance of LOS measures
• Leveraging the LOS framework to communicate with senior leadership and Council.

Presenter Bio: Aman is a senior partner with SLBC where he advises public sector infrastructure owners on strategic and operational challenges and organizational opportunities.