This webinar, led by Aman Singh and Eric Goforth, will focus on operationalizing levels of service (LOS) to manage service delivery performance and to improve communications with senior leadership and Council.  The session will focus on:

• Selecting meaningful LOS measures to track
• Quantifying the performance of LOS measures
• Leveraging the LOS framework to communicate with senior leadership and Council.

Aman Singh is a senior partner with SLBC where he advises public sector infrastructure owners on strategic and operational challenges and organizational opportunities.

Eric Goforth is a senior associate with SLBC where he supports public sector organizations as they implement best practices in asset management.

Free for CNAM Members, $50 for Non-Members.